Terms of service

Last updated: October 2026

1. About these terms

These Terms of Service apply to everyone who visits or buys from the BuShahn website. By using the website or placing an order, you agree to these terms and to our Refund and Return Policy, Delivery Policy and Privacy Policy. If you do not agree, please do not use the website.

You must be at least 16 years old to create an account or place an order.

2. About BuShahn

BuShahn is an online store serving customers across the GCC. We sell digital products only: game codes, digital game accounts, gift cards, top-ups, subscriptions and software keys. Nothing is shipped.

BuShahn is an independent seller. We are not affiliated with, endorsed by or sponsored by any of the brands, publishers or platforms whose products we sell.

3. Your account

You need a BuShahn account to place an order. You agree to:

  • give true, accurate and complete details, and keep them up to date;
  • keep your login details private and secure;
  • tell us straight away if you think someone else has used your account.

You are responsible for all activity on your account. We may suspend or close any account at our discretion, including where we suspect fraud, misuse or a breach of these terms.

4. Products, regions and platforms

Many digital products only work on an account from a specific country or region, or on a specific platform or device. The product title and details show the region, platform and amount. It is your responsibility to check that a product suits your account before you buy.

Product images are for illustration only. Products are subject to availability, and we may change or remove any product at any time.

Each code is issued by its brand or platform (for example PlayStation, Xbox, Steam, Apple or Google), and that company's own terms, conditions and expiry dates apply when you redeem or use it.

Some products are full digital game accounts, marked as an account in the product details. Platforms set their own rules about accounts and may restrict, suspend or recover accounts. By buying an account product, you accept this risk. The rules for account products, including what you must do after delivery and the 24-hour warranty, are in our Refund and Return Policy.

Some products are top-ups, marked as Top-up on the product page: instead of a code, we add the in-game currency or plan directly to your own game or app account, using the Player ID or account details you give us. You are responsible for giving us correct details, and a top-up sent to the details you gave us cannot be reversed. Game and app publishers set their own rules, and we are not responsible for any action they take on your account. The full rules for top-ups are in our Refund and Return Policy.

5. Prices and payment

Prices are shown in Qatari riyals (QAR). Payments are processed securely by our payment provider and may be charged in US dollars (USD). Because of currency conversion, the amount on your bank or card statement may differ slightly from the price shown. We are not responsible for exchange-rate differences or charges made by your bank or card provider.

We may change prices at any time. A price change does not affect an order that has already been paid, unless the price was shown in error.

We do not see or store your full card details. Payments are handled by our payment provider under its own terms.

6. Orders and order checks

When you place an order, you are making an offer to buy. We accept your order when we deliver the product. We may refuse, limit or cancel any order, or limit the quantity of any product, at our discretion and without giving a reason.

To protect our customers from fraud, some orders are checked before delivery. We may contact you on WhatsApp or by email and ask you to confirm your order or identity. If the check is not completed within 24 hours, the order is cancelled and refunded minus the 5% payment processing fee.

If a price or product detail was shown in error, we may cancel the order and refund you in full, even after you have paid.

7. Delivery

All orders are delivered digitally. Codes and account sign-in details are sent to your email and WhatsApp, and saved in your BuShahn account. Top-ups are added directly to the game or app account details you give us. We aim to deliver quickly, but delivery times are not guaranteed and may be longer during order checks, busy periods or supplier delays. Pre-orders are delivered when the product is released.

An order is delivered as soon as we send the code or account sign-in details, or, for a top-up, as soon as we add it to the account details you gave us. You are responsible for giving us the correct email address and WhatsApp number, and for checking your spam or junk folder. Full details are in our Delivery Policy.

8. Your codes and accounts

Once a code or account is delivered, it is your responsibility. Keep it safe and do not share it. We recommend redeeming codes, and securing accounts, as soon as possible. We are not responsible for codes or accounts that are lost, shared, stolen or used by someone else after delivery.

9. Refunds and cancellations

Refunds, cancellations, faulty codes and pre-order cancellations are covered by our Refund and Return Policy. All sales are final once a product is delivered, except as stated in that policy.

10. Pre-orders

Release dates are set by the publisher and may change. We are not responsible for changes, delays or cancellations made by the publisher. Pre-order cancellations follow our Refund and Return Policy.

11. Things you must not do

You must not:

  • use a payment method that is not yours or that you are not allowed to use;
  • give false details or pretend to be someone else;
  • open a payment dispute or chargeback for an order that was delivered as described;
  • misuse our Refund and Return Policy or make false claims;
  • use bots, scripts or other automated tools to access the website or place orders;
  • try to harm, hack or interfere with the website or its security;
  • use the website or our products for any unlawful or fraudulent purpose.

If we believe you have done any of these, we may cancel your orders, close your account, refuse future orders and report the matter to the relevant authorities.

12. Our name, logo and content

The BuShahn name, logo, mascot, designs and website content belong to BuShahn and may not be copied or used without our written permission. All other brand names, logos and trademarks shown on the website belong to their owners and are used only to describe the products we sell.

13. Other companies' services

Our website relies on trusted third-party services, such as our website platform, payment provider and messaging service. Their own terms and privacy policies apply when you use them. We are not responsible for their services, outages or decisions, or for any action a brand or platform takes on your game or user account.

14. Website availability

We work to keep the website running smoothly, but we do not guarantee that it will always be available, uninterrupted or free of errors. The website and our products are provided "as is" and "as available".

15. Limitation of liability

To the fullest extent allowed by law:

  • our total liability for any order is limited to the amount you paid for that order;
  • we are not liable for any indirect or consequential loss, including loss of profit, data, game progress, in-game items or account access.

16. Your responsibility to us

You agree to cover any loss, damage or costs we suffer because you broke these terms, misused the website or acted fraudulently.

17. Changes to these terms

We may update these terms at any time. The new version applies from the moment it is posted on this page, and the "Last updated" date will change. Using the website or placing an order after an update means you accept the new terms.

18. Language

These terms may be published in English and Arabic. If the two versions differ, the English version applies.

19. General

If any part of these terms is found to be invalid, the rest stays in force. If we do not enforce a right straight away, we can still enforce it later. These terms, together with the policies named in section 1, are the full agreement between you and BuShahn.

20. Contact us

For any question about these terms, message us using the WhatsApp button on our website.