Refund policy

Last updated: October 2026

BuShahn sells digital products only: game codes, digital game accounts, gift cards, top-ups, subscriptions and software keys. A digital code or account can be used the moment it is seen, so it cannot be returned like a physical item. Please read this policy carefully before you buy. By placing an order, you confirm that you have read and accepted it. For any question, message us using the WhatsApp button on our website.

1. All sales are final once delivered

An order is delivered as soon as we send the code or account sign-in details to the email address or WhatsApp number you gave us. A top-up is delivered as soon as we add it to the account details you gave us. After delivery, we do not offer refunds, returns or exchanges for any reason, including:

You changed your mind or no longer need the product.
You chose the wrong product, amount, region, country or platform.
The code does not work with your account because of its region or country.
You entered a wrong email address or phone number.
The code was lost, shared, stolen or used by someone else after delivery.
A top-up was sent to the Player ID or account details you gave us.
The price changed after your purchase.
The platform (for example PlayStation, Xbox, Steam, Apple or Google) restricted, suspended or banned your account, or changed its own rules.
A game, service or platform is down, delayed or performs differently than you expected.

Please check the product title and details (region, platform and amount) before you pay. If you are not sure which product suits your account, contact us before ordering.

2. Cancelling before delivery

You can cancel an order only before the code is sent or the top-up is made. Message us on WhatsApp as soon as possible with your order number.

If you cancel for your own reasons, we refund the amount paid minus a 5% payment processing fee.
Once a code has been sent or a top-up has been made, the order cannot be cancelled.

3. Faulty codes

A code is faulty only if it is invalid or already used the first time you try to redeem it.

To make a claim, message us on WhatsApp within 24 hours of delivery and send:

your order number;
a screenshot or screen recording that shows the code and the error message on the platform;
the country or region of the account you tried to redeem it on.

Claims received after 24 hours, or without this proof, may be refused.

We check every claim with our supplier. This usually takes 1 to 3 working days, and in some cases up to 7 working days. If the code is confirmed faulty, we send you a replacement code for the same product. If we cannot replace it, we refund you in full with no fee.

A code is not faulty if it was redeemed on an account from a different region, if it was entered incorrectly, or if our supplier confirms it was already redeemed after delivery.

4. Subscriptions and software keys

Subscription codes and software keys follow the same rules as other codes: they cannot be refunded once delivered. If a key fails to activate, the faulty code process in section 3 applies. A key is not faulty if it does not work because of your device, operating system, edition or account type, so please check the product requirements before buying.

5. Account products

Some products are delivered as a full digital game account that already includes the game or subscription described. These are marked as an account in the product details. You receive the account login details, and the account becomes yours to manage.

Within 24 hours of delivery, you must:

log in to the account;
change the password;
change the email address, where the platform allows it;
turn on two-step verification.

If you cannot log in, or the game or subscription is missing, message us on WhatsApp within 24 hours of delivery with your order number and a screenshot. We will send you one replacement account. If the replacement also does not work, or no replacement is available, we refund you in full with no fee.

After 24 hours, or once you change the account details, the account is your responsibility. We do not offer refunds or replacements if the account is later banned, restricted, locked, recovered by someone else or lost for any reason, including actions taken by the platform.

Platforms set their own rules about accounts and may restrict how accounts are transferred or used. By buying an account product, you accept this risk. Accounts are for your personal use only, so do not share the login details with anyone.

6. Top-ups

Some products are delivered as a top-up: instead of a code, we add the in-game currency or plan directly to your own game or app account. These options are marked as Top-up on the product page, and you confirm this in a short reminder before checkout.

Details we need: only what the top-up needs. For game top-ups, this is usually your Player ID (and server), which you enter on the product page. For some app plans, after you order we may also need your account email or a sign-in code. We use these details only for your order.
Check before you send: you are responsible for giving us the correct Player ID, server and account details. A top-up sent to the details you gave us cannot be reversed, cancelled or refunded.
Your account security: any details you give us are used only to deliver what you bought, and are kept only as long as needed for your order. We recommend you change your password and keep two-step verification on after delivery.
Our responsibility: BuShahn is not responsible for any loss, suspension, ban or damage to your account caused by the game or app publisher's rules or actions, by wrong details you gave us, by access you shared with anyone else, or by anything that happens after the top-up is delivered. You buy top-ups for your own account and at your own risk.
If a top-up did not arrive: message us on WhatsApp within 24 hours with your order number and proof, for example a screenshot. We will check it and complete or fix the top-up.
Cancelling: a top-up can be cancelled only before it is made, minus the 5% payment processing fee. Once delivered, it cannot be cancelled or refunded.

7. Pre-orders

You can cancel a pre-order at any time before the code is sent, and we refund the amount paid minus the 5% payment processing fee. Once the code is delivered on release day, the normal rules in this policy apply.

If the publisher delays the release by more than 30 days, you may cancel for a full refund with no fee.

8. Orders we cancel

We may cancel an order and refund you in full, with no fee, if:

the product is out of stock or cannot be delivered;
the price or product details were shown in error.

If an order is held for a security check and you do not complete the check within 24 hours, we cancel it and refund the amount paid minus the 5% payment processing fee.

9. How refunds are paid

Approved refunds are processed within 3 working days and paid only to the original payment method through our payment provider. We cannot refund in cash or to another account. Your bank or card provider may take extra time to show the refund. Because payments may be converted between currencies, the final amount on your statement may differ slightly from the amount you paid. We are not responsible for exchange-rate differences or bank charges.

10. If something goes wrong

If you have any problem with your order, please message us on WhatsApp first. Most issues are solved quickly this way. Any payment dispute or chargeback opened without contacting us first will be answered with our delivery records and order evidence, and the account may no longer be able to place orders. Suspected fraud may be reported to the relevant authorities.