Shipping policy

Last updated: October 2026

All BuShahn products are digital. Nothing is shipped, and there is no delivery fee.

1. How you receive your order

  • Codes (game codes, gift cards, subscriptions and software keys) are sent to your email and WhatsApp, and saved in your BuShahn account.
  • Account products (full digital game accounts) come the same way, as sign-in details.
  • Top-ups (marked Top-up on the product page) have no code: we add the in-game currency or plan directly to the Player ID or account details you give us, and message you once it is done.
  • Pre-orders are delivered when the product is released.

2. When we deliver

We process orders every day, mainly between 10am and 12am (GMT+3). Orders placed outside these hours are processed the next day.

We aim to deliver quickly, but delivery times are not guaranteed. An order may take longer during order checks, busy periods, public holidays, supplier or stock delays, or technical issues.

3. Order checks

To protect our customers from fraud, some orders are checked before delivery. Usually we only ask you to confirm your order on WhatsApp. If an order needs more checks, we may ask for extra proof to confirm your identity. Any proof you send is used only to verify your order.

Delivery starts once the check is complete. If the check is not completed within 24 hours, the order is cancelled and refunded minus the 5% payment processing fee, as explained in our Refund and Return Policy.

4. When an order counts as delivered

An order is delivered as soon as we send the code or account sign-in details to your email address or WhatsApp, or, for a top-up, as soon as we add it to the account details you gave us. Our order and delivery records are treated as proof of delivery.

5. Your details

You are responsible for entering the correct email address and WhatsApp number. If a code is sent to the details you gave us, the order counts as delivered, even if those details were wrong. In that case we cannot replace the code or give a refund, because it may already have been used by someone else. As a courtesy, we may resend the same code to your corrected details.

For top-ups, you are responsible for giving us the correct Player ID or account details. A top-up sent to the details you gave us cannot be reversed or moved to another account.

6. Have not received your code or top-up?

  • Check your spam, junk and promotions folders.
  • Check your WhatsApp messages.
  • For a top-up, check your game or app account balance or plan.
  • Check that the email address and WhatsApp number on your order are correct.

If you still cannot find it, message us using the WhatsApp button on our website with your order number.

7. Pre-orders

Pre-order codes are delivered on or after the release date. Release dates are set by the publisher and may change. If a release is delayed, your pre-order stays active and is delivered when the product is released, unless you cancel it under our Refund and Return Policy.

8. Questions

For any question about delivery, message us using the WhatsApp button on our website.